Kernans Spar Ballyshannon have been awarded with four of retails highest honours at the inaugural SPAR 365 Standards Customer Care Programme celebration held last month.
SPAR and SPAR Express retailers from across Ireland attended the prestigious ceremony which was held at the Aviva stadium and hosted by BWG Foods, owners and operators of the SPAR brand in Ireland.
Staff, Management & Customers at Kernans Spar Ballyshannon
The SPAR 365 Standards Customer Care Programme, held in association with the Excellence Ireland Quality Association (EIQA), were presented to SPAR and SPAR Express stores that demonstrated outstanding industry excellence following a year of comprehensive inspections, visits from mystery shoppers and audits.
Four stores in total from the Kernan Group received SPAR 365 Standards Customer Care Programme accolades including Kernans Spar Ballyshannon, Kernans Spar Newmills, Kernans Spar Lower Main St.Letterkenny & Kernans Spar Ramelton. The winners excelled in all areas of inspection, displaying exemplary standards across their stores.
Kernans Spar Ballyshannon received three further awards for operating at the very highest level finishing Top of the Tree in Customer Care & Best Fruit & Veg and best Off Licence.
"We are delighted to receive these accolades which are a testament to the hard work and dedication of our staff. Top of the Tree is not only a mark of pride for our store and staff, but more importantly it lets our customers know that we are leaders in the field", said David O'Donnell, Manager of Kernans Spar, Ballyshannon.
"These awards are recognition of our staff commitment to the stores and our desire and ambition to keep providing the highest level of service to our loyal customers. We always strive to keep standards high in all our stores so it's great to get the recognition so that the staff realise that their hard work pays off", said David.
"I’m delighted to see four of our stores achieving the 365 mark this year and getting the recognition they deserve", said Damian.
The SPAR 365 Standards Customer Care Programme is a rolling scheme where participants must undergo rigorous year-long assessments across a range of categories including customer care, shop presentation, food safety and retailing innovation.